For years, Vermont 211 has been promoted as the trusted, single number connecting residents to essential services and disaster support. Like many human services organizations across the state, Vermont 211 is facing staff recruitment and retention challenges. To ensure the ongoing sustainability of Vermont 211, adequate funding is needed to support staff and operations, and investment in innovations to ensure that Vermont 211 can best serve the community’s emergency services and health-related social needs.

The Alliance supports the United Ways of Vermont’s request for adequate investment to ensure that Vermont 211 can continue to provide consistent, high-quality support to Vermonters in need.

Lead Organization: United Ways of Vermont

Data and Talking Points

• In 2024, VT 211 received 57,375 calls and texts, resulting in 22,008 referrals for benefits and services
• Vermont 211’s database contains 1116 agencies and 3192 programs